On Fri, Feb 3, 2012 at 12:57 PM, Lex Trotman <elextr@gmail.com> wrote:
Perhaps we just need to be a little more proactive in closing them,
after all they don't actually go away and it shows an actuve bug
processing culture.

On a related note: there have been a couple cases where i've filed bugs in Launchpad and the bug reports go untouched for 2-3 _years_ before someone sets a priority. In such cases, the admin always says, "please check on the latest version." (Fair enough -the report was against a much older version.) But if they are taking several years to answer then i honestly can't be bothered to go back and verify the bug on a newer system. Waiting too long to prioritize new bugs leaves a bad taste in user's mouths (at last it does mine).


https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/122919 (this one "only" took them 9 months to prioritize and 3 years to mark as "will not fix")

----- stephan beal